3 Successful Cases of Overseas Repair Shop Procurement

I. Practical References: 3 Successful Cases of Overseas Repair Shop Procurements

1.1 Case 1: Moscow, Russia Repair Shop - Breaking Through EAC Certification + Multimodal Transport, Zero Customs Clearance Delays

The "Geely Auto Service" repair shop in Moscow, Russia is a professional institution engaged in Geely automobile maintenance, mainly serving Geely models such as Emgrand 7 and Binyue. Before 2023, the repair shop had been purchasing parts through local dealers, facing severe cost and supply issues. Purchasing through local dealers, the price of parts was 40% higher than the ex-factory price, and parts were often in short supply, especially in winter. Due to Russia's cold climate, the demand for engine parts surged, but the supply was often interrupted.

The person in charge of the repair shop decided to change the procurement model and directly look for Chinese Geely complete vehicle parts production factories. After multiple inspections and comparisons, he chose a Geely supporting factory located in Zhejiang. This factory has not only passed the IATF 16949 quality system certification but is also an original supporting supplier of Geely. During communication with the factory, it was learned that the Russian market requires EAC certification, and the factory has prepared complete EAC certification documents for the Russian market.

To ensure the smooth progress of procurement, a detailed procurement plan was formulated:

In the product selection stage, the customer provided a detailed list of vehicle models and VIN code information, and the factory accurately matched the required parts based on this information. Considering the climatic characteristics of Russia, the factory specially recommended low-temperature resistant parts, such as -40℃ starting batteries (model 6-QW-60), chassis parts with zinc-nickel alloy coating (corrosion resistance increased by 3 times), and fully synthetic engine oil with better low-temperature fluidity.

In the certification preparation stage, the factory provided a full set of EAC certification documents, including Russian product manuals, test reports, certification certificates, etc. It is particularly worth mentioning that the engine parts test report provided by the factory clearly marked the "-40℃ low-temperature starting stability" index, which fully meets the requirements of the Russian use environment. These documents played a key role in customs clearance, ensuring the smooth customs clearance of the goods.

In terms of logistics scheme design, considering the balance between cost and timeliness, the customer chose the "multimodal transport" scheme: the goods are first transported from Changsha to Belarus via the Hunan-Guangdong-Africa train, then transported to Moscow by road, with a total journey of about 25 days. For emergency parts, such as core engine components, air freight is used, which can arrive in 3-5 days. The factory also suggested setting up a small warehouse in Moscow to store some commonly used parts, such as engine oil, filters, and windshield wipers, to ensure the timely supply of daily maintenance.

The implementation effect exceeded the customer's expectations. Through the direct supply model, the procurement cost was reduced by 42%, saving about 35,000 US dollars annually. More importantly, the customs clearance rate reached 100%, and there were no more cases of goods being detained due to certification issues. The availability of parts increased from 65% to 92%, the processing efficiency of winter maintenance orders increased by 50%, and customer satisfaction significantly improved.

1.2 Case 2: Kuala Lumpur, Malaysia Repair Shop - Localization Adaptation + After-sales Linkage, Zero Return Rate

The "Proton Professional Repair Shop" in Kuala Lumpur, Malaysia mainly serves Proton brand models (based on Geely technology), including Proton X50 (a modified model of Binyue) and Proton X70 (a modified model of Boyue), and also undertakes maintenance services for some new energy models such as Zeekr 001. Since Proton models are localized products of Geely in Malaysia, their part specifications are different from domestic models. The repair shop often encountered problems of mismatched models during procurement, with a return rate as high as 22%.

The owner of the repair shop realized that it was necessary to find a supplier that could provide customized services. Through a friend's introduction, he contacted a Chinese factory deeply involved in Geely's Malaysian supply chain. This factory not only understands the special needs of Proton models but also can provide localized technical support.

The procurement strategy includes the following aspects:

Precise adaptation scheme: The factory provides a "VIN code + vehicle configuration" dual verification system. Ahmed only needs to provide the vehicle's VIN code, and the system can automatically match the most suitable parts. For the customized chassis reinforcement parts of the Proton X50, the factory provided detailed 3D installation drawings, marking the connection dimensional tolerance with the original parts (≤0.5mm) to ensure accurate installation.

Special requirements for new energy parts: For new energy models such as Zeekr 001, the factory provided a full set of high-voltage system parts, such as battery pack cooling water pipes (OE code: 3802010-01), motor controller low-voltage wiring harnesses, etc. These parts have passed the ASEAN CBU certification and are equipped with Malay product manuals, which detail the "anti-corrosion maintenance cycle in hot and humid environments".

After-sales guarantee system: The factory provides comprehensive after-sales support, including:

Local service advantages: The factory has an office in Malaysia, equipped with a multilingual service team proficient in Chinese, English, and Malay. Technical personnel can provide on-site training to help repair shop technicians master the maintenance skills of new energy vehicles. For some complex maintenance projects, such as battery pack replacement, the factory can also send technical experts to guide on-site.

The implementation effect is satisfactory. By adopting this scheme, the return rate of the repair shop due to mismatched models dropped from 22% to 0, and customer complaints about new energy parts decreased by 80%. Due to the stable supply and reliable quality of parts, the repair shop has attracted 3 surrounding repair shops to join the joint procurement, forming a scale effect, and the procurement cost has been further reduced by 15%.

1.3 Case 3: Repair Shop - ECE Certification + Overseas Warehouse Emergency Response, Zero Maintenance Delays

The "Geely Premium Service" repair shop specializes in undertaking maintenance services for Geely's high-end models in the European market, including the overseas version of Xingyue L (Monjaro), Zeekr 007, etc. The European market has extremely high requirements for auto parts, which not only need to meet strict ECE certification standards but also require parts to comply with European environmental protection and safety regulations.

When choosing suppliers, the owner of the repair shop attached the most importance to product compliance and emergency response capabilities. After multiple comparisons, he chose a Chinese factory with an overseas warehouse in Germany, which not only has excellent product quality but also can provide localized fast services.

The customer's procurement strategy mainly focuses on the following aspects:

Compliance guarantee: All parts provided by the factory have passed ECE certification, and the certification number can be queried and verified in the EU ECE database. For example, the 2.0T engine high-pressure fuel pump (OE code: 0445010515) of the overseas version of Xingyue L (Monjaro) has passed ECE E1 certification and fully meets the European Euro 6d emission standards. The charging gun of Zeekr 007 has passed ECE E4 certification, supports 800V high-voltage fast charging, and is compatible with the European CCS2 charging interface.

Environmental protection requirements: The European market has extremely strict requirements for environmental protection. The factory provided a detailed REACH test report to prove that the products do not contain harmful heavy metals. For example, the friction material of the brake pads uses a special formula and does not contain harmful substances such as asbestos; the coolant meets EU environmental protection standards and can be disposed of safely.

Advantages of overseas warehouses: The factory has an overseas warehouse in Cologne, Germany, storing more than 300 kinds of commonly used parts, including:

Regular orders can be shipped directly from the overseas warehouse and can be delivered within 1-2 days. For emergency maintenance needs, such as engine failure requiring replacement of the high-pressure fuel pump, the factory promises to ship from the overseas warehouse within 48 hours to ensure that maintenance work is not delayed.

Technical support services: The factory cooperates with the Lotus European technical team to provide German technical support. Technical materials include detailed installation manuals, fault diagnosis guides, maintenance working hour standards, etc. For some complex maintenance projects, such as chassis adjustment, the factory also provides detailed parameter explanations, such as the toe-in adjustment range is ±0.5°, to ensure that the repaired vehicles meet European driving safety standards.

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